AMUCK

If thats even how you spell it... definition: All over the place.

That's what our life is all over the place AND we LOVE it!

Isn't it amazing how things can happen so very quickly and the crazy chain of events that happen in life.

Let me try and break it down for you.

It's definitly going to be long but it's important that I get this information and what happened out in the open.

For quite awhile now Ben and I have been debating about me leaving Discover or not.

We finally decided that we felt we had stability and that I would be able to leave. My last day was Friday. They were offering a ton of overtime at jetBlue that I chose to take advantage of. Around the first part of February jetBlue changed over to a new booking system. It was craziness. We had been trained but no one was prepared for what the new system was going to do to the company. Because we work from home the only way to get to a supervisor or another department you had to go through the phone. After what the company called "cutover" (when we changed to they new system) the hold times for supervisors and the other departments was ridiculous. I'm talking 60-90 minutes that I had to tell the customer they had to wait and then I had to sit in the que during this time. As time passed the hold time went down but it still was pretty ridiculous. We had many customers complain but there wasn't much we could do about it. A lot of times the customers hung up while we were on hold and it was hard to recognize that they were no longer on the phone. Other times I would call the supervisor line conveniently called "Crew Support" without the customer on the phone because I needed further assistance with something or there was no need to keep the customer on the phone.

During this time frame the employees were receiving emails stating "we're all in this together, we're here for you, etc"

I'm on the phone with a customer last night and my specific supervisor comes through and asks why I'm putting the customer on hold. I explain myself and she tells me that she thinks there is no need to call Crew Support. She said she feels like I'm abusing the phone system and they've been seeing this with many crew members. She said that her and her manager needed to meet with me and that they wanted to meet the next day, today, to discuss the situation. She said that it was basically looking like a termination at this point.

****Please keep in mind this is the first contact I have ever had with my supervisor where she has brought these issues up, I've never had a warning, a coaching NOTHING!****

Also I'm in the middle of my shift and my supervisor is telling me I may be fired the next day but oh just keep working sleep well see you in the morning. REALLY???

Then...she calls me again *Still Working mind you*** and gives me the time they want to meet with me and says again that I will most likely be terminated but I have the option to resign.

????Anyone seeing anything crazy with this situation so far????

So I call my mom. She has worked there for 8 years. I tell her whats going on and she says she has no idea what I'm doing different than all the other employees at jetBlue. She calls her supervisor and they say to have me go in and just ask them for examples ask them to help me understand.

I was a mess. I was freaking out. I had just barely barely barely quit my other job so that I could focus on jetBlue. Ben came home and he was extremely positive and supportive about the situation. The biggest thing for me was the confrontation. I hate confrontation. I hate these types of situations HATE HATE HATE it. And don't you just love how they gave me all night to just beat myself up about it and ponder and think of the worst possible situation????

Thanks

I go in today. My supervisor says hello and that maybe she should have told me to bring all of my equipment in to turn in....WOW!

I go into the room with her and her manager. Her manager explains to me that in order to keep integrity and consistency for them that they are unable to let me try to fix the situation. They can't draw the line between who gets let go and who doesn't. They have to be "fair". They tell me theres nothing I can say or do that will keep them from carrying out termination of my employment with the company.

The End

I don't like drama I don't like to dwell on these types of situations. However, I did warn my fellow crewmembers of the situation and many if not all of them said that they don't understand what I was doing different from them and some even said they were called in to meet with their supervisors tomorrow.

It's an awful situation and we are all very dissapointed in the company we thought jetBlue was.

Isn't it randomly crazy how things happen.

When one door closes another one opens.

When life gives you lemons make lemonade.

I applied for unemployment TODAY and was approved TODAY I will begin recieving benefits next week.

Ben and I have also decided that I am going to go to school full time starting on Monday and finish my Associates Degree.

And we'll go from there.

Like I said ... Our life is AMUCK and we absolutely love every second of it!